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AI Sommelier

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Frequently Asked Questions

01

Why should we order wine on the website?

If you buy wine on the website it is more comfortable, you can choose wine from your home and get it in the shortest time. Also, you can check your history which will help you to remember your acquired wines or discover something new.

02

Is it possible to make an order from other countries?

Yes, it is. You can make an order from any country. Shipment is provided by Georgian post and parcel’s delivery time is 10-15 working days. In case of foreign orders delivery fee is calculated individually, according to a cargo weight and distance. Please consider that all countries have their legal act, which regulates or restricts export of alcohol in their countries, for personal use. Please follow these regulations to avoid customs procedures. Also, you should know that shipment does not include any kind of insurance.

03

How secured is online order?

Online purchase on our website is carried out with the support of TBC Bank and all the operations are performed on protected servers. We have no access to your bank account, you are using during transactions. As well as we do not publicize information that you are entering for registration and making an order. Information about you shall be delivered to the third person only when such action is required by the Law.

04

What if the product turns out to be damaged or broken?

Cancel at any time before the next billing date. No hidden steps, no pressure.

Still have questions?

We're here to help. Reach out to our sommelier team for any specific wine inquiries or order support.

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